Taken from our full Terms & Conditions
5. Cancellation & Returns Policy
5.1 At any time after placing your order, and prior to dispatch of your order, our returns policy enables you to cancel your order without incurring any charge. To do this, please contact us in writing, or telephone us, quoting your order number.
5.2 We will accept items for return within 7 days from delivery of the goods, providing that the goods are still in the original packaging, and in a condition for re-sale. It is the customer’s responsibility to cover the cost of returning items to us. Full credit will be issued for the value of the returned goods only once the above criteria have been met. Alternatively, replacement goods can be issued free of charge or an alternative size/colour etc. if required (subject to clause 4), but again you are responsible to cover the costs of any associated carriage costs and possibly a re-stocking charge of 15%.
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